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Our Policy
Payment Policy
On-Line payment, Fax payment and bank transfer.
Card Scanning Solutions Ltd. is a UK registered company. We allow secure on-line payment, Fax payment or direct bank transfer in either GB Pound Sterling or Euro currency. All on-line payments and your company or private details are transferred via SSL secure servers. All credit and debit cards process are maintain by Protx's secure servers which are VeriSign Secured. We do not keep any digital records or credit card details of our customers for further use.
Credit
/ Debit Cards
Card Scanning Solutions Ltd.
accepts the following credit cards :VISA, MasterCard
and Visa Electron and the following debit cards: Visa, Visa Electron,
Maestro and Solo.
Current billing address and phone
information must be included with every order. Billing information
mast
be verifiable with the issuing bank. If this information cannot be
verified with the bank, the order will be cancelled.
Credit Card Security
Persons who commit fraudulent activity will be prosecuted to the fullest
extent of the law. Web browsers transmit a unique address that can be
used by law enforcement officials to identify fraudulent activity.
Fraudulent information will be provided
to the issuing bank, shipping carriers, and networked with our business
partners.
Sales Tax
We deliver our products from one of our main
distribution centers in the UK, Nevada USA or Middle East. Sales tax applies for
orders that are shipped to the United Kingdom. No additional charges
will be applied to the listed prices except for the shipping and
handling costs for orders not shipped to the United
Kingdom. On international
orders, additional taxes or duties may be charged for some countries by
the delivery company or local authorities,
which are at the customer responsibility.
Our VAT registration number is: GB 843 6932 05
Privacy &
Security Policy
Card Scanning Solutions
guarantees the safety of your credit card and personal information!
We respect and protect your privacy. We have designed our site so that
no personal identifiable information is displayed online or is
accessible to the general public via our web site or Email.
Credit Card Security
We strongly advise not to test the web site or fax
with false orders, as it
will result in substantial, personal legal risk. It is a violation of
the law to make orders under a false name or with an invalid credit
card. Persons who commit fraudulent activity will be prosecuted to the
fullest extent of the law. Web browsers transmit a unique address that
can be used by law enforcement officials to identify fraudulent
activity. Both the FBI and the US Secret Service are responsible for
investigating Internet fraud cases. Fraudulent information will be
provided to the issuing bank, shipping carriers, and networked with our
business partners.
Cookies
We DO NOT use software tags called "cookies" to identify
customers when they visit our site. We strongly object to this invasion
of privacy practice.
Use of Your Personal Information
We do not sell or rent our customer information to any third party under
any circumstances. We do not reveal your email address or other personal
information, except to complete transactions with our third-party
vendors. In such cases, we provide only the information required to
complete the transaction. By contract, the third party is prohibited
from selling, renting or sharing this information.
During our order process, we ask you to provide us with contact
information, such as name, billing address, shipping address, email
address, telephone number and a valid credit card number. We use this
information to verify your account when you place an order.
If you provide us with your email address, and opt to be on our mailing
list, we will occasionally send you email or standard mail with
recommendations or notices of new products and prices.
We may send Emails to keep you informed of your order status.
Solicited Information: Contests, Surveys, Services
We do not participate in any of the above. We try to keep paper work to
the necessary minimum.
Shipping Policy
We use the services of
premium courier companies, such as UPS, FedEx,
Royal Mail,
etc.
All the products offered in
our website are always in stock (unless specifically noted).
Delivery times are stated in business days, and do not include order
processing times. International
delivery time is 3-7 business days.
Insurance
All deliveries are insured and guaranteed against loss, theft and
damage. Should you experience any freight damage, please
contact us for immediate replacement.
Overdue
Delivery time is considered as a combination
of both the order's processing time and
actual shipping time.
Order Processing Time
Our efficient processing system enables us to ship most of the orders
the same day or within one business day. Delays to the above are
expected for weekend orders. We ship Monday through Friday.
International Orders
We ship to almost
every country in the world.
Billing to an International Address
Your billing information must be the same as listed for you by your
credit card provider. We accept foreign billing addresses, but we may
require (in rare cases) additional documentation prior to shipping your
first order. We may ask to have a faxed copy of your passport or drivers
license, along with a copy of either your credit card billing statement,
or a copy of the credit card you will be using.
International Shipping and taxes
We use FedEx International Priority or other courier
for door-to-door delivery.
For some countries additional taxes
or duties may be charged by the delivery company or local authorities and are the
responsibility of the customer.
RTB Warranty
We will replace defective products for up to one year from purchase
date. We offer Return-To-Base warranty policy, which means a
faulty product should be returned to us by the customer (on the customer
expense) and a replacement product will be shipped to the customer on
our own expense. In case the returned
product is found in working order on our tests it will be shipped back
to the customer on the customer's expense and testing fees might
be applied.
Return Policy
In order to allow evaluation of our systems we will accept
returns of the first (single) product
within a period of 30 days from the date
of Invoice, provided the system has been kept in 'AS NEW'
condition and will be returned in its original undamaged box.
We will provide refund of the full price minus S&H
costs.
Warranty
We will replace defective products for up to one year from purchase
date provided the faulty products will be returned to
us in good physical order (un-abused) and with undamaged OK sticker
(genuine sticker) and original serial number sticker at the bottom.
Postal Address
Card Scanning Solutions Ltd.
14 Coleridge Road
Finchley
London
N12 8DE
United Kingdom
Tel: +44 (0)20 7748 0818
Fax: +44 (0)20 7113 2028
